General conditions package
These general conditions are made in accordance with the provisions of the R.D. 1/2007 from 16 November, of the General Law for the Defense of Consumers and Users and other complementary laws (https://www.boe.es/buscar/pdf/2007/BOE-A-2007-20555-consolidado.pdf), modified by the R.D.-law 23/2018, from 21 from December (https://www.boe.es/diario_boe/txt.php?id=BOE-A-2018-17769) and to the European Directive 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and related travel services (EU directive on package travel). The technical organization of these trips was made by Vidadi TRAVEL S.L.. CIF: B87186797, CICMA; 3187, with address at Calle Arriaza, No 18, 1º D, 28008 Madrid.
1.- TRAVEL CONFIRMATION: Obligation to make a contract that links the user to the organizer and / or retailer. It will be supported on a sheet / brochure which will also cover transport, the type of accommodation, meals included, itinerary, the visits, the amount and form of payment. He also collect all the necessary information on the necessary documents, passport, visas, etc. and also those health formalities required for travel to the country concerned. the name and telephone assistance is also included in that contract in the country of destination.
2.- PAYMENT METHODS: With the confirmation of the reservation of the trip an advance payment will be made on the total amount. The rest will always be paid before the start of the trip. The percentages and dates will be informed in any case both in the form / brochure and in the contract to be signed between parties.
3.- SPECIAL REQUESTS/NEEDS: The traveler must detail the special needs for the trip accepted by the organizer.
4.- PAYMENT GUARANTEE: All payments made are guaranteed to be protected against insolvency through AXA Seguros Generales, Sociedad Anónima de Seguros y Reaseguros. In the event that services are denied due to insolvency of this travel agency, travelers may contact this entity, through any of these means: writing to c/ Monseñor Palmer, 1, 07014 Palma de Mallorca, tel. 9020133345 and 9111119544, or email to Aperturas.empresas@axa.es. You can also contact the competent authority: https://gestionesytramites.madrid.org
5.- RESPONSIBILITY OF THE RETAIL AGENCY/ORGANIZER: The organizers and retailers of package tours shall be liable to the traveler for the proper performance of the travel services included in the contract according to the obligations that correspond to them, due to their scope of management of the package tour, regardless of whether these services are to be performed by themselves or by other service providers.
6.- INFORMATION OF THE LOCAL REPRESENTATIVE: The contact details of the local contact persons at the destination are provided in order to contact any of them quickly and communicate with them effectively, ask for assistance when you have difficulties or file a complaint for any lack of conformity noticed during the execution of the package.
7.- CANCELLATIONS AND CANCELLATIONS: In the event that the client cancels the trip before departure, the agency will be entitled to reimbursement which will appear in the contract to be signed between parties.
8.- OBLIGATION TO REPORT ANY BREACH IN THE EXECUTION OF THE CONTRACT: The client is obliged to inform the organizing agency, in writing and as soon as possible, of any breach in the execution of the contract that has been verified at our address in C/ Arriaza 18, 1º D, 28008 Madrid or info@haimaexperience.com. It is also preferable that you inform, in situ, the provider of the unfulfilled service.
9.- INTERNAL PROCEDURES FOR PROCESSING CLAIMS: Independently of the right of assistance at destination, and the obligation of the client to verify at destination the defective service/contractual breach, the client may submit the corresponding claim in writing to this agency. They must communicate it in writing to our address at C/ Arriaza 18, 1º D, 28008 Madrid or info@haimaexperience.com.
10.- ASSIGNMENT OF THE RESERVATION: The traveler may assign the package travel contract to a person who meets all the conditions applicable to that contract, although it must be previously communicated to the organizer or, where appropriate, to the retailer, in a durable medium, at least seven calendar days before the start of the package. The transferor of the contract and the transferee shall be jointly and severally liable for the unpaid amount of the agreed price, as well as for any commission, surcharge or other additional costs arising from the transfer. The organizer or, if applicable, the retailer shall inform the transferor of the actual costs of the transfer.
11.- DATA PROTECTION: Vidadi travel S.L., complies with the guidelines of the law organic 15/1999 from 13 of December of protection of data of character Personal, the Royal Decree 1720/2007 from 21 December approving the Regulations implementing the Organic Law approved, the Data Protection Act GDPR (General Data Protection Regulation) and other applicable regulations at all times, and sail to ensure proper use and treatment of personal data of the user. necessary personal data are collected for management and maintenance of some of our services. These data are included in our files, that you are suitably inscribed in the register of the data protection agency. Without prejudice of the purposes that in each case you indicate, This information will be stored and managed with its due confidentiality, applying the measures of security computer established in the legislation applicable to prevent the access or use abuse of their data, its manipulation, deterioration or loss. At any time you can exercise your rights of access, rectification or cancellation with regard to such data, directing your request to the address of the owner of the files, by writing to the address of the Company or email info@haimaexperience.com Data processing is based on consent or if the processing is necessary for the execution of a contract you are party, or to take action when requested before entering into a contract (Véase GDPR art. 6(1)(a)-(b)). You can find more information in Legal Notice and Privacy Policy.
What information we collect? In the case of hiring a package with Vidadi Travel S.L., the following data to the client will be required to carry out: Name and surname, DNI / NIE / NIF / Pasaporte, postal address and email.
Do we disclose information to third parties? Vidadi not sell, exchanged or transferred to third parties personal data.
Notice of violation of personal data In the event that your data is compromised, Vidadi Travel S.L.. will notify you and the competent supervisory authorities within 72 hours by e-mail with information about the extent of the violation, the affected data, any impact on the service and Vidadi action plan with measures to protect data and limit any possible negative impact on stakeholders. The “infringement of personal data” It refers to a security violation that leads to destruction, lost, disturbance, unauthorized disclosure or access, accidental or illegal, personal data transmitted to, stored or processed related to the Service.
12.- INSURANCE: All our combined trips include basic assistance insurance, totally free, Intermundial contracted with the Company and with the following coverage:
– BASIC INSURANCE INTERMUNDIAL
We encourage you to have more coverage on your journey, even to anticipate the possible cancellation / annulment, subscribing insurance travel assistance OPTIONAL, with a very competitive price and with the following coverages:
